Unified Messaging

    Mon, 09/21/2009 - 09:06 — wbessette

    Technology Services is pleased to announce that a great new communications tool is coming to all MATC employees—including part-time faculty. This tool will replace the current Audix voicemail system and will also deliver significant new functionality to help you be more flexible in the way you do your job. This new technology is called unified messaging.

    Unified messaging lets you access communication services in the way that best meets your needs. Here’s how it works: 

    When a call comes in that you don’t answer, it will be saved as a message in your Outlook mailbox. You then have the ability to listen to that voicemail either through a phone or by selecting the audio file attachment within your email. Think about that for a second…that means you don’t have to go to your phone or call into the voicemail system to know you have a voicemail.  Your email becomes a ‘one stop shop.’ We think that this will be especially great for faculty who often give their cell phone number to students as a method of contact. But wait – there’s more!

    You’re also able to reverse the operations. This means that you can call into your voicemail system and do any of the functions that you would normally do through Outlook over the phone. Unified messaging will walk you through voice prompts and assist you by:
    Unified Messagin• Reading your emails and allowing you to send a voice response
    • Accessing your contacts and allowing you to contact people directly
    • Reviewing your calendar and allowing you to make or cancel appointments

    These are just a few examples of the functionality available. If you would like a little bit more information, from the perspective of some current MATC full-time faculty who have seen the system, please take a look at this FAQ document.

    When will you be getting this amazing new tool? The answer is soon. We have some more work to do behind the scenes to prepare for the rollout, but the plan is to have everyone on unified messaging yet this fall. Full-time employees at the South and West campuses already have unified messaging. And part-time faculty at these campuses will receive unified messaging in next. Be on the lookout for more updates to follow – this is the first of many communications on the topic.

    Please let me know if you have any questions in the meantime.

    rrohwer[at] matcmadison [dot] edu (Becky Rohwer)
    Project Manager
    (608) 246-6145

     

    Last Modified: September 21, 2009