IRE's New Online Work Request Form

As a part of our continuous improvement model and to streamline our work intake process, Institutional Research and Effectiveness department (IRE) introduces a new “Online Work Request” process.

The new Work Request process will enhance our service capability by:

• Automating the way you currently contact IRE for a specific project
• One central place for customers to request IRE assistance (instead of contacting an individual IRE team member)
• Provides IRE the capability to easily capture and track all work requests
• Ability to automate assignment of projects and maintain record
• Ability to assign projects with specific project completion dates
• Ability to capture your feedback on each request
• Easy for customers to use
• Easy for administrator/staff to use

We will be demonstrating this new process during our “Institutional Research and Effectiveness Voice of Customer Forum” at this Friday’s convocation. We will be holding two 45-minute sessions at 10 a.m. and again at 11 a.m. (Room 240). The IRE Customer Forum will provide a chance for you to meet with us to discuss what IRE can provide to serve your needs.

You can access the Online Work Request simply by visiting the IRE Website and selecting “Work Request” from the menu bar on the left side of the page.

If you have any questions regarding the Work Request form or our Customer Forum sessions, please feel free to IRE[at] matcmadison [dot] edu (contact us).

Thanks for helping us to better serve you.

Kind regards,

azarrinnam[at] matcmadison [dot] edu (Ali R. Zarrinnam)
Institutional Research and Effectiveness Manager
(608) 246-6446