IT-Help Desk Support Specialist
One Year Technical Diploma
Program Number:
311547 Program Website:
Program Courses offered at the following Campuses:
About
The Help Desk Support Specialist program prepares students to interact with PC users providing first-line technical support resolving software, hardware and system problems. Students are trained to install, support, and maintain hardware and software and to ensure that all calls and problems are dealt with quickly and effectively. Installing, configuring, and troubleshooting software and hardware; basic network concepts, supporting new technologies, repairing workstations and performing upgrades are taught in a hands-on class atmosphere. Students gain an understanding of how a help desk functions and the role of customer service in today's world of technology. Students participate in on-the-job help desk internship/work experience with instructor supervision in area companies. Career opportunities exist in all areas of the country. This program may be used to help prepare for CompTIA A+ computer troubleshooting certification.
Admissions
Requirements for Program Application
The following is required to process your application:
- High School transcript - or
- Completed COMPASS - or
- HSED/GED Test Scores - or
- College transcript showing an Associate Degree, Bachelor's or higher Degree
Admission Processing Deadlines:
Spring 2010
For this program applications must be received by January 15, 2010 to be considered for the spring semester. All supporting documentation (transcripts, test scores, etc.) must be received by February 2, 2010.
Fall 2010
MATC begins collecting applications for the following year's Fall term on September 1st. The Admissions Office will then begin processing those applications on the 3rd Monday in October. (Effective for the fall of 2010).
Admission information and Next Steps:
Program Outcomes
Program Outcomes:
- Define the roles of basic service management and incident management.
- Explain the responsibilities of a support professional.
- Explain the service measurements of a support center.
- Explain the ways that a support professional can deliver consistent, ethical, quality customer service.
- Identify common technologies used in the support center.
- Identify effective use of written and verbal communication.
- Solve problems individually and in a team environment.
- Maintain and troubleshoot workstation computer systems.
Rev. 06/09
Employment
Career Potential:
- Computer Support Specialist
- Customer Call Center Specialist
- End User Support Specialist
- Help Desk Professional
- Microcomputer Application Specialist
- PC Support Technician
- Software Technician
- Technical Help Desk Support
- Technical Specialist
Additional Info
Additional Info about the Program:
IT Brochure (PDF)
Last Modified: October 23, 2009