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Deaf/Hard of Hearing Services

We provide services for Deaf/hard of hearing (D/hh) students in the classrooms, for extracurricular activities, and for certain MATC events. Within DRS, there is a D/hh specialist and two staff interpreters who work with D/hh students.

Services Available

MATC offers the following services specifically for D/hh students:

  • Sign language interpreting/transliterating
  • D/hh specialist
  • Speech-to-text captioning (i.e. C-Print)
  • Note-takers
  • FM loops on loan
  • Videotape captioning
  • Other services may be available depending on the specific disability

Financial Assistance for Deaf/Hard of Hearing Students

If you have a hearing loss, you may qualify for a grant through the state of Wisconsin. The maximum award per academic year is $1800. To read more about this grant and to fill out an application, go to http://heab.wisconsin.gov.

Procedures for Receiving Services

To arrange a meeting with the D/hh specialist, contact either the DRS Administrative Clerk, or the D/hh specialist. You may also go to the Enrollment Desk, Room 159, (dark green sign) to set up an appointment.

If you will need interpreting or captioning services, it is recommended that you register at least 4 weeks before the start of a semester. Students registering later than that may not receive those services. MATC will attempt to cover such classes, but due to the shortage of available, qualified interpreters and captionists, these requests may not be filled. Scheduling for interpreting and captioning services is on a first come, first serve basis.

Prospective Students

If you are thinking about attending MATC, please refer to Accessing Disability Services . In that process, when making your initial appointment, you will need to specify that you need to meet with the D/hh specialist. Be sure to include a recent audiogram with any other documentation you bring (evaluation reports, most recent IEP, medical records, etc.). Documentation assists our office in determining what accommodations will benefit you in the classroom.

Current Students

To receive services, such as interpreters and note-takers, you must contact and provide a class schedule to the D/hh specialist at least 4 weeks before each semester. If you would like advice about which classes to take, make an appointment with the D/hh specialist.

Contact Information

If you do not have access to a TTY or VRS, you can call through the Wisconsin Telecommunications Relay Service at 711.

Note: For emergencies or last minute cancellations (i.e. you can't go to class), use the cell phone or text message number for the D/hh specialist to ensure your message will be received quickly. This number will be given to you at your first meeting. The message should include: your name, the class or classes you will miss, and the time of the class.

Policies for Interpreting and Captioning Services

  1. Confidentiality: Any interpreter or captionist working for MATC, whether staff or contracted, is expected to follow the Code of Professional Conduct from the Registry of Interpreters for the Deaf, Inc., viewable at www.rid.org/coe.html .

    Interpreters and captionists may, at times, need to share classroom accommodations-related issues with other campus staff on a "need to know" basis. On a regular basis, the D/hh staff adopts a team approach in the collaboration and sharing of work-related information. As a result, there will be times when interpreters share typically confidential information about the students and work experiences or challenges for the purpose of improving the quality of MATC's services.
  2. Staff Interpreters vs. Contract Interpreters: Staff interpreters will be used first to cover classes. If necessary, contract interpreters will be used to cover additional hours.
  3. First Day of Class: On the first day of class, arrive a few minutes early and introduce yourself to the interpreter or captionist. Be sure your seat in each classroom is right for you. It is important that you have a direct line of vision to the instructor, the board or screen, and the interpreter.

    A student who misses the first day of class must contact the D/hh specialist. No interpreter/captionist will attend class until the issue is resolved.
  4. Scheduling Changes: You must report any scheduling changes to the D/hh specialist as soon as possible. The interpreters in your classes/extracurricular activities do NOT report this information to the D/hh specialist – this is the student's responsibility. If the D/hh specialist is unaware of these changes, MATC will not be able to provide interpreters, captionists, or substitutes at the correct times/locations. The scheduling changes include, but are not limited to:
    • Room changes
    • Time changes
    • Field trips
    • Cancelled or optional class days
    • Assignments outside of class time
  5. Interpreter Wait Time: For a 50-minute class, the interpreter will wait 10 minutes. For classes that are longer than 50 minutes, the interpreter will wait 15 minutes. After this time, you will be considered a no-show and the interpreter will leave. If you show up after this time you can still choose to stay for class without the interpreter. Remember, your instructor has his/her own attendance policy that you must follow as well.
  6. Planned Absences: If you plan to miss class, you must notify the D/hh specialist. The D/hh specialist will then contact your interpreter. Notification as early as possible is appreciated. However, to avoid a "no-show", you must contact the D/hh specialist at least 1 hour before the start of your class. Use the cell phone or text message number to ensure the message will be received on time. If you leave a message, you will need to leave your name, the class name, and class time. You do not need to give a reason for your absences. Calling your interpreter directly without contacting the D/hh specialist will be counted as a no-show.
  7. Attendance Policy
    • Definition of No-show
      • 50-minute class = Don't show during the first 10 minutes + don't contact the D/hh specialist with at least 1 hour notice.
      • Classes longer than 50 minutes = Don't show during the first 15 minutes + don't contact the D/hh specialist with at least 1 hour notice.
    • For 16-week, semester-long classes
      • After 2nd No-Show - Interpreting/captioning services for that class will be suspended. It is the students's responsibility to arrange a meeting with the D/hh specialist to discuss the issue. After this meeting, if the issue(s) are resolved, services for that class will resume.
      • After 3rd No-Show - Interpreting/captioning services for that class may be cancelled for the remainder of the semester. It is the student's responsibility to arrange a meeting with the D/hh specialist AND the Director of DRS to determine a course of action.
    • For classes less than 16 weeks long (i.e. 4-, 6-, or 8- week classes)
      • After 1st No-Show - Interpeting/captioning services for that class will be suspended. It is the student's responsibility to arrange a meeting with the D/hh specialist to discuss the issue. After this meeting, if the issue(s) are resolved, services for that class will resume.
      • After 2nd No-Show - Interpreting/captioning services for that class may be cancelled for the remainder of the semester. It is the student's responsibility to arrange a meeting with the D/hh specialist AND the Director of DRS to determine a course of action.
      • You can avoid no-shows! If you inform the D/hh specialist of your absences at least 1 hour before the beginning of your class, it will not be considered a no-show. Use the cell phone or text message number to ensure the message will be received on time. More than 1 hour notice is always appreciated so we can plan accordingly.
    • A student who misses at least 25% of class hours in a semester, including both planned absences and no-shows, may have his/her interpreting services suspended.
  8. Dropped Classes: If you decide to drop a class, you must inform the D/hh specialist. You do not need to give a reason for dropping a class. However, sometimes issues can be resolved, so it is recommended you discuss the challenges you're facing with the instructor or the D/hh specialist.
  9. Interpreter/Captionist Requests for Meetings, Extracurricular Events, Etc.: If you need to request an interpreter/captionist for a function or event other than your regularly scheduled classes, including tutoring sessions, you must notify the D/hh specialist in person, by email or by phone. At least 2 days notices is needed to have the best chance of getting an interpreter. We will try to honor requests with less notice, but can make no guarantee of finding an interpreter/captionist.
  10. Concerns or Issues: Communicate with your interpreter/captionist. If they are using signs/words that don't make sense to you or you have any other concerns, discuss this with the interpreter/captionist. On the first day of class or early in the semester, let interpreters know if you will be voicing for yourself or prefer him/her to voice for you. Let the interpreters know your sign preference (ASL, PSE, etc.), seating preference and/or concerns you are having that affect your ability to understand the interpreter. If your concerns are not resolved after talking with the interpreter/captionist, contact one of the following:
    • For issues with contract interpreters/captionists, contact the D/hh specialist.
    • For issues with staff interpreters or the D/hh specialist, contact the DRS Director.
  11. Student Interpreters: Student interpreters may observe your interpreter or actually interpret during some of your classes. This is important for helping more people to become qualified interpreters. These students will not be observing you, but rather the interpreting process. The D/hh specialist will inform you and the instructor before the student interpreter begins attending. If a problem develops, inform the staff interpreter working with the student so the situation can be resolved.

Last Modified: January 29, 2007

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