IT-Help Desk Support Specialist Program
IT-Help Desk Support Specialist
Program Number: 31-154-7
- One-year Technical Diploma
- Information Technology Program Cluster
- Center for Agriscience and Technologies
- Program offered at the following campuses:
- For information call: (608) 246-6800 or (800) 322-6282 Ext. 6800
About the Program
The Help Desk Support Specialist program prepares students to interact with PC users providing first-line technical support resolving software, hardware and system problems. Students are trained to install, support, and maintain hardware and software and to ensure that all calls and problems are dealt with quickly and effectively. Installing, configuring, and troubleshooting software and hardware; basic network concepts, supporting new technologies, repairing workstations and performing upgrades are taught in a hands-on class atmosphere. Students gain an understanding of how a help desk functions and the role of customer service in today’s world of technology. Students participate in on-the-job help desk internship/work experience with instructor supervision in area companies. Career opportunities exist in all areas of the country. This certificate may be used to help prepare for CompTIA A+ computer troubleshooting certification.
Admissions Requirements for All Applications Submitted for the Current Academic Year
You must meet Admissions Requirements (see below). To apply for the program, follow the admission procedures, including submitting the completed application, application/processing fees, and transcripts.
High school diploma, HSED or GED with a minimum grade point average of 2.0 or equivalent and general knowledge of Microsoft Windows.
Career Potential
- Computer Support Specialist
- Customer Call Center Specialist
- End User Support Specialist
- Help Desk Professional
- Microcomputer Application Specialist
- PC Support Technician
- Software Technician
- Technical Help Desk Support
- Technical Specialist
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